Azure Site Reliability Engineer (SRE) - SaaS Operations

Job Overview

We are seeking a highly motivated Azure Site Reliability Engineer (SRE) - SaaS Operations to support, maintain, and enhance the reliability of business-critical SaaS applications hosted on Azure cloud environments.

The ideal candidate will have hands-on experience in Production Support, Application Support, Incident Management, Root Cause Analysis (RCA), Azure Cloud Operations, Monitoring & Observability, Linux Administration, and SQL Troubleshooting. The role requires close collaboration with Engineering, Product, DevOps, Security, and Infrastructure teams to ensure high availability, operational excellence, and continuous service improvement.

Key Responsibilities

- Provide L2/L3 support for production applications and cloud-hosted services.
- Monitor system health, availability, performance, and reliability using enterprise monitoring platforms.
- Handle P1/P2 incidents and drive timely resolution within SLA targets.
- Perform Root Cause Analysis (RCA) for critical incidents and implement preventive measures.
- Support and troubleshoot Azure-based infrastructure and platform services.
- Investigate application, infrastructure, networking, and database-related issues.
- Analyze logs, metrics, dashboards, and alerts to proactively identify service degradation.
- Perform deployment validation, release support, smoke testing, and rollback activities.
- Support Azure App Services, Azure Functions, Azure SQL Database, Azure Storage, Azure Redis Cache, and related cloud services.




- Troubleshoot data issues using SQL queries and database validation techniques.
- Support Linux-based production environments and perform operational troubleshooting.
- Collaborate with Development, Cloud, Infrastructure, and Security teams during major incidents and production releases.
- Participate in on-call support and operational readiness activities.
- Develop and maintain SOPs, runbooks, knowledge base articles, and operational documentation.
- Drive automation initiatives to improve reliability, efficiency, and operational stability.

Required Skills

Cloud Technologies

- Microsoft Azure (Mandatory)
- Azure Virtual Machines
- Azure App Services
- Azure Functions
- Azure Monitor
- Azure Log Analytics
- Application Insights
- Azure SQL Database
- Azure Storage Accounts
- Azure Networking
- Azure Key Vault
- Azure Redis Cache
- Azure Cognitive Search
- Azure Backup & Disaster Recovery

Monitoring & Observability

Hands-on experience with one or more of the following:

- Splunk
- Dynatrace
- Grafana
- Datadog
- Prometheus
- ELK Stack
- New Relic
- AppDynamics

Production Support & Operations

- Production Support
- Application Support
- Incident Management
- Problem Management
- Change Management
- Root Cause Analysis (RCA)
- ITIL Processes




- SLA Management
- On-call Support

Operating Systems

- Linux Administration
- Linux Troubleshooting
- Shell Scripting

Database Skills

- SQL
- SQL Server / PostgreSQL / MySQL
- Query Execution
- Data Validation
- Performance & Issue Troubleshooting

DevOps & Automation (Valuable to Have)

- Azure DevOps
- Git
- Jenkins
- Docker
- Kubernetes (AKS preferred)
- Terraform
- CI/CD Concepts

Additional Skills

- SaaS Application Support
- Cloud Operations
- Release Management
- Deployment Validation
- Log Analysis
- Performance Monitoring

Preferred Experience

- Experience supporting SaaS-based applications.
- Experience in Cloud Operations or Site Reliability Engineering (SRE).
- Experience handling customer-facing production environments.
- Experience working in a 24x7 support model.
- Experience in Banking, Healthcare, Telecom, Retail, Insurance, or Product-based organizations.

Preferred Certifications

- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure Administrator Associate (AZ-104)
- ITIL Foundation
- Certified Kubernetes Administrator (CKA)
- AWS Cloud Certifications

Ideal Candidate Profile

Professionals currently working as:

- Site Reliability Engineer (SRE)
- Azure SRE Engineer
- Cloud Operations Engineer
- SaaS Operations Engineer
- Application Support Engineer
- Production Support Engineer
- Platform Support Engineer
- Cloud Support Engineer

with strong experience in Azure, Incident Management, Monitoring Tools, RCA, Linux, SQL, Production Support, and SaaS Operations.

📌 Azure Site Reliability Engineer (SRE) - SaaS Operations (Pune)
🏢 Zensar
📍 Pune