Key Responsibilities:

- Provide customer support related to US telecom products and services primarily through chat (70%) and voice (30%).
- Respond to customer inquiries, resolving issues related to billing, accounts, troubleshooting, and service-related concerns.
- Manage multiple customer conversations simultaneously via chat and voice, ensuring effective responses and issue resolution.
- Follow all standard operating procedures (SOPs) while interacting with customers to maintain consistency and accuracy.
- Handle escalated issues and ensure a high level of customer satisfaction.
- Document customer interactions and ensure all information is updated in the system accurately.
- Meet the daily, weekly, and monthly performance targets for response times, customer satisfaction, and issue resolution.
- Participate in training and development sessions to stay up-to-date with product knowledge and enhance communication skills.





Required Skills & Qualifications:
Educational Qualification: Any graduate or undergraduate.
Experience: Minimum of 6 months of experience in international chat/email or blended processes.
Communication Skills: Excellent written and verbal communication skills in English.
Technical Skills: Basic proficiency with MS Office and the ability to use chat platforms and other customer service tools effectively.
Availability: Willingness to work in rotational shifts (including night shifts) and on rotational off days.
Personality Traits: Strong multitasking abilities, problem-solving skills, attention to detail, and a customer-centric approach.
Preferred Experience: Previous experience in US telecom customer support is a plus.

📌 US Telecom Blended Process Professional (Pune)
🏢 Shashwath Solution
📍 Pune