We are hiring for Voice process and looking for immediate Joiners

Profile Summary
We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.

Primary Job Responsibility:

- Understands the various computer screens and how to utilize them effectively
- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance




- Adheres to all company and specific Contact Centre policies and proceduresCompletes any work as assigned by Management.

Education and Essential Experience:

- 6 months BPO or Travel experience
- Graduate Undergraduate
- Excellent Written and spoken communication,
- Computer Skills ability/ experience using computer applications
- Willing to work in a contact centre workplace with 24/7 rotational shifts (including night shifts)
- Open to work in a voice environment.

Interview Rounds:
HR Round
Versant Test Round VNA Round
Operations Round.

Key Enablers:

- Strong process orientation
- High energy, High Integrity & Work Ethics
- Strong interpersonal skills & ability to communicate effectively
- Strong problem solving skills.

📌 Customer Support Professional - International Voice process (Pune)
🏢 Shashwath Solution
📍 Pune