Position Title : Service Manager

Department: Service

Location: Chikali Pune
Reporting To: Head of Service Dept/ CEO

General Profile:

Should Have Knowledge of Machine/Automation/Control Panel Operation. Should be ready to

Travel Pan India. Able to Lead and Guide them and also handle Service Calls

Roles and Responsibilities:

. Get input on Installations and Commissiong Completion of Vertical Reciprocating Conveyor

(Goods Lift) VRC

. Plan Service Schedules

. Allocate resources to carryout service schedules

. Be Proactive and Converse with Customer for Preventive and a daily Maintenance

. Prepare an Exhaustive Daily Maintenance and Preventive Maintenance for all Products to be

reviewed Every six months

. Ensure Trainings to Users with Clear Documentation

. Workout Annual Maintenance (AMC) Proposals

. Arrange to send the AMC details at customers and get their confirmation

. Plan AMC Schedules and execute them

. Keep Proper Record machine/Equipment Wise for all Installations

. Attend Customer Service Calls and arrange for Solutions

. Coordinate with Customer Support Team for timely closure of all Service Calls

. Present the Status of Customer complaints on monthly basis

. Coordinate with Stake holders -Design / Purchase / Production / Quality for issue resolutions and

Coordinate with Stake holders -Design / Purchase / Production / Quality for issue resolutions and Inputs for Product Improvements

. Monitor Change management and Ensure implementation If Required

. Reduce the Customer Complaints by working on Root Cause and Correction analysis

. Set up and Manage Control Room concept for Service Calls

Key Skills Competencies

Good communication and coordination skills.

Customer-oriented approach with attention to detail.

Strong knowledge of MS Excel, Word, and email communication.

Basic understanding of sales processes and order management.





Ability to work under pressure and manage multiple tasks.

Valuable organizational and documentation skills.

Required Qualifications Skills

Qualification / skills Requirement
Education : Diploma /Degree Electrical / Electronic Engineering (or relevant field).

Experience : 10 12 years of relevant experience in service/maintenance. Preferably in

Machine/Material Handling Equipment Industry

BE/Diploma Preferably in Electrical Engineering
Technical Skills : Knowledge of [specific machinery/product], troubleshooting, and preventive

maintenance.

Soft Skills : Good communication skills, customer orientation, problem-solving ability.
Other : Willingness to travel extensively to customer locations.

About the Company :
Technovision Engineers Pvt. Ltd. is a reputed ISO 9001:2015 certified manufacturer of Material

Handling Equipment and Lean Manufacturing Solutions in India. Our expertise spans Vertical

Reciprocating Conveyors (VRC), Material Lifts, Industrial Goods Lifts, Pipe Joint Systems,

Belt Conveyors, and a wide range of Lean Manufacturing Equipment such as FIFO racks, line

side racks, trolleys, assembly tables, coated pipes, roller tracks, and metal joints. With in

house manufacturing facilities including an extrusion coating line, headquartered in Pune, with sales offices in Chennai and Delhi, we are expanding to Gujarat, Kolkata, and Bangalore, and

have a growing international presence with exports to Abu Dabu.

Compensation Benefits

Competitive salary + travel allowance

Fast career growth in a growing engineering company

Supportive team learning culture

If you are passionate about machines, maintenance, and customer service

excellence , this is your chance!

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Manager (Pune)
🏢 Technovision Engineers
📍 Pune