We are seeking a highly skilled ServiceNow Developer with a strong focus on CMDB data analysis. The ideal candidate will have a deep understanding of ServiceNow ITSM and ITOM modules and be able to effectively design, develop, and maintain CMDB configurations.

Key Responsibilities:

CMDB Data Management:

- Design, develop, and maintain CMDB configurations to ensure data accuracy and consistency
- Enrich CMDB data through automation and integration with other systems
- Analyze CMDB data to identify gaps and inconsistencies
- Implement data quality checks and validation rules

ITOM Process Automation:

- Automate ITOM processes using ServiceNow workflows, scripts, and integrations
- Develop custom applications to enhance ITOM capabilities
- Optimize ITOM workflows to improve efficiency and reduce manual effort

ITSM Integration:

- Integrate CMDB with other ITSM modules (Incident, Problem, Change, etc) to enable seamless workflows
- Develop custom integrations to synchronize data between systems

Reporting and Analytics:

- Create custom reports and dashboards to visualize CMDB data




- Analyze data to identify trends and opportunities for improvement
- Provide insights to IT operations teams to support decision-making

Problem Solving and Troubleshooting:

- Troubleshoot CMDB and ITOM issues
- Identify and resolve performance bottlenecks
- Provide technical support to end-users

Required Skills and Qualifications:

- 5+ years of experience in ServiceNow development
- Solid understanding of ServiceNow CMDB, ITOM, and ITSM modules
- Expertise in ServiceNow scripting (JavaScript, Script Includes, etc)
- Experience with ServiceNow workflows, business rules, and UI policies
- Knowledge of ITIL processes
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team

Preferred Skills:

- ServiceNow certifications (e.g., Certified Application Developer)
- Experience with ServiceNow integration with other systems
- Knowledge of data modeling and database design

📌 ServiceNow Developer - CMDB Data Analyst (Pune)
🏢 Shashwath Solution
📍 Pune