Responsibilities

- Under broad direction, provides escalation support, coordination of workflow, and quality improvement direction to Human Resources Service Center staff.
- Provides accurate and prompt response to a wide range of Human Resources customer inquiries within an HR Service Center.
- Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail. Interprets, applies, and communicates conceptual elements of Human Resources policies, rules, and regulations.
- Ensures organizational goals are met by interpreting and applying HR processes, replicating successful practices, proactively developing internal relationships, and identifying areas for improvement. Escalates issues that require specific, in-depth knowledge to the appropriate HR Center of Excellence (COE).
- Follows up on outstanding issues to ensure resolution, keep the customer informed on the status, and close out the case when complete.
- Serves as a first-level subject matter expert for most Human Resources administration issues.
- May instruct, mentor, or monitor the work of HR Service Center staff.
- Requires completion of an undergraduate degree in Human Resources or a similar business field.
- Requires at least one years of experience that includes a combination of customer service and functional Human Resources experience.




- We are looking for a HR Service Center Rep. Sr. to perform HR Delivery tasks according to standard processes/procedures. Perform analysis and suggest improvements on processes and tools. Run and participate in HR Delivery projects, Manage stakeholders and work closely with team.

Requirements
- Robust Spanish written and verbal communication skills (B2/C1 level).
- Adaptable Flexible.
- Ability to solve problems.
- Attention to details.
- Strong English written and verbal communication skills.
- Effective collaboration with the Stakeholders/ Team.

Qualifications
- Basic Qualifications : Bachelor Degree, preferably within Human Resources or relevant experience within required area, Spanish B2 and above.
- Total Years of Experience: 2-7 Years
- Preferred Expertise: Experienced in HR Shared service. Hands on Experience on SAP / Employee Central.
- Characteristics: Exposure to working on a highly dynamic environment. Flexible to work in night shifts.
- Shift Timing: 6:00 PM IST to 3:00 AM IST (varies)

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📌 HR Service Center Specialist- Spanish Language Expert (Pune)
🏢 Halliburton
📍 Pune