Job Summary

Operational role that works under direct supervision, responsible for day-to-day network operations support

Minimum Qualifications Experience

Graduate with 0.6 -2 Years experience

Other Knowledge Skills

- ISP troubleshooting like Ciena DWDM, Tejas DWDM and SDH, Nokia DWDM, Huawei DWDM etc
- Equipment software upgrade, with Noc coordination for various telecom equipment's running in the network like Ciena, Tejas, Nokia, Huawei, etc.
- Optical fiber testing and fault identification through OTDR, LSPM, fiber splicing, through splicing machine like Fujikura
- Handling of Vendor and IRU partner for better uptime in fiber network.
- Team management, Materials management
- Compliance process as per the organization to meet the day to day activity on daily basis through Apps like FSM, SNOW etc




- Well communication with customers and all stake holders to resolve the network issue and timely update against RCA and POA.
- Infra knowledge like SMPS, delta/Emerson battery bank, like lithium, /VRLA, DG, PAC, and infra alarm testing with IP Colo sites specially ASECND, ATC, VIL
- Coordination with IRU partner for their fiber fault rectification along TTSL, BIL, DEPL by escalating regularly, and meeting.

Key Responsibilities
- Maintaining, administering network tools and equipment
- Assisting with and implementing installations as required
- Maintain daily site activities and routines.
- Ensure SLA are achieved and work proactively to maintain the same.
- IRU route coordination
- COLO IP coordination for Infra related activities.

📌 Junior Customer Service Executive (Pune)
🏢 Tata Communications
📍 Pune