Customer Service Executive - Global Network Operations (Pune)

Customer Service Executive - Global Network Operations (Pune)

28 Aug
|
Tata Communications
|
Pune

28 Aug

Tata Communications

Pune

Job Summary

The key objective of the position is to perform migrations and change managements on the existing customer circuits (IP/MPLS services) during critical planned events and downtimes, ensuring the activity completion with proper pre-check post-check in stipulated time frames. The position is also responsible for testing the configured/migrated customer services L3 VPN/ L2 VPN/ Internet to the deliverable parameters. Troubleshooting resolving any post migration issues if service pre-check post-check not matching. May have to work in Shifts depending on Planned Activity schedules. The above mentioned configuration and testing of services to be done on primarily on Cisco ,Alcatel Lucent , Huawei Juniper devices.

Responsibilities

- Perform migrations and change management on the existing customer circuits (IP/MPLS services) during critical planned events and downtimes, ensuring activity completion with proper pre-check and post-check within the stipulated time frames.
- Test the configured/migrated customer services L3 VPN, L2 VPN, and Internet to the deliverable parameters.
- Troubleshoot and resolve any post-migration issues if service pre-check/post-check do not match.
- May have to work in shifts depending on planned activity schedules.
- Configuration and testing of services to be done on primarily Cisco, Alcatel Lucent, Huawei Juniper devices.





Qualifications
- Essential Qualifications: Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min. 2 yrs of experience.
- Requisite Skills: Technical
- Sound knowledge of IP/MPLS and MPLS based VPNs.
- Excellent knowledge of Network Fundamentals, Routing protocols (Static, BGP,OSPF) and Switching.
- Configuration and troubleshooting skills on Cisco and Alcatel Lucent routers is a must.
- Network device configuration and maintenance experience of at least 2 years in an organization of repute.
- Functional: Know-how of systems process knowledge are key drivers on the job.
- Behavioral: Systematic approach towards work areas.
- Should be able to cope up excellently under stressful circumstances.
- Valuable communication skills.
- Work Experience: Should have worked in a service provider s environment where network device configuration, migration and maintenance would have been a Core activity. Familiarity with Cisco Router/Switches Acatel Lucent 7750 SR devices and configurations is must. Exposure to IP/MPLS and MPLS based VPNs is desirable.
- CCNA certifications or equivalent Alcatel Lucent would be an added advantage.
- 2 years experience in Networking field.

📌 Customer Service Executive - Global Network Operations (Pune)
🏢 Tata Communications
📍 Pune

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