We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform.

Key Responsibilities:

Platform Administration:

- Manage user access and permissions
- Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
- Implement and maintain workflows, business rules, and UI policies
- Troubleshoot and resolve system issues
- Monitor system performance and optimize as needed

Service Catalog Management:

- Create, maintain, and publish service catalog items
- Configure approval workflows and notifications
- Manage service offerings and their lifecycle
- Reporting and Analytics:
- Design, develop, and maintain reports and dashboards
- Analyze data to identify trends and insights
- Generate ad-hoc reports as needed

Integration :

- Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.)
- Configure inbound and outbound integrations

Upgrade and Patch Management:





- Plan and execute ServiceNow upgrades and patch installations
- Test and validate upgrades to ensure system stability

Best Practices:

- Adhere to ServiceNow best practices and standards
- Stay up-to-date with the latest ServiceNow features and functionalities

Required Skills and Qualifications:

- 5+ years of experience in ServiceNow administration
- Robust understanding of ITIL processes
- Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
- Experience with ServiceNow scripting (JavaScript, Script Includes, etc.)
- Ability to troubleshoot and resolve technical issues
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team

Preferred Skills:

- ServiceNow certifications (e.g., Certified System Administrator)
- Experience with ServiceNow integration with other systems
- Knowledge of ITIL v4

📌 ServiceNow System Administration Professional (Pune)
🏢 Shashwath Solution
📍 Pune