About the Role:
We are looking for a skilled Technical Support Engineer to assist our clients with all aspects of technical support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers succeed.

Responsibilities:

- Troubleshooting Hardware / Networking/OS related queries of our global customers
- Over Phone which involves working in different time zones .
- Diagnose and resolve software and hardware issues.
- Take calls from Global customers and initiate the right response to them, positively and professionally
- Willing to work rotational shift(including night shifts) Excellent written & spoken communication skills

Qualifications:





- Bachelor's degree in computer science, Information Technology, or related field
- Strong understanding of computer systems, networks, and software applications
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Robust problem-solving skills and attention to detail
- Knowledge of Networking is a plus

Shift Timings: Rotational and Night shifts (Should be flexible in shift timings)

Interview Process : 2 rounds of interviews , 1st Communication round and 2nd Technical Round

📌 Technical Support Engineer (Pune)
🏢 Shashwath Solution
📍 Pune