Key Responsibilities:

- Drive continuous improvement for Transaction Quality and Delivery
- Manage Transaction Quality & Client related Key Performance Indicators (KPIs)
- Evaluate effectiveness of transactional quality interventions
- Strengthen Quality management processes / framework to improve quality delivery
- Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
- Generate and implement out of the box ideas and Process improvement initiatives in the process
- Drive Process control & Compliance in addition to managing the Audit SLAs
- Support Quality and Compliance team to perform various audits and follow-ups based on the observations highlighted.

Desired Skills:

- Should be a Graduate
- Effective People Management skills to be able to drive teams across LOBs and/or Geographies




- Ability to drive initiatives to closure
- Ability to deal with all levels of employees and to provide leadership, direction and motivation to build high performing teams
- Excellent analytical, Quantitative, data handling / data interpretation skills
- Excellent oral and written Communication skills, to manage client and leadership communication
- Good working knowledge of Transaction Quality systems, tools and technologies
- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
- Detail oriented, Strong organizational and Presentation skills
- Flexible to work in a 24X7 shift setting (night shifts and weekends basis scope)

📌 Quality Supervisor (Pune)
🏢 Concentrix
📍 Pune