Purpose

Drive business growth in the branch through business development activities, including cross selling and managing customer relationships and appropriate customer support thereby ensuring achievement of branch sales targets.

Key Responsibilities

· Provide inputs into formulation of a sales plan for the branch in terms of identifying potential clients, highlighting customer requirements and forecasting market trends
Monitor sales targets at the branch level on a monthly basis, highlight deviations and initiate corrective action as required
Ensure adherence to sales budget at the branch level
Identify potential business opportunities from multiple channels and develop a pursuit plan
Negotiate and finalize terms with clients in terms of product specifications, payment terms and timelines and obtain approval from the Regional Head – Sales & Marketing
Build and maintain relationships with customers in the branch to facilitate deep understanding of their needs and direct swift resolution of any customer queries
Ensure specifications of the customer are documented in the relevant formats and forwarded to the concerned department
Liaise with the IPC team at the center to ensure execution of orders in line with predefined timelines and criteria
Liaise with the customer on a regular basis and ensure changes in order specifications are communicated to the concerned department
Drive collections from clients as per contractual agreement
Ensure timely dispatch of the goods to the client's site as per the delivery schedule




· Institutionalize policies / processes to enhance response quality and minimize response time to customer queries and provide the support required by customers
Lead establishment of service centers or identify partner agencies to provide quick after sales service to customers
Provide technical support to customers on after-sales related issues
Ensure all customer complaints are recorded and resolved within predefined timelines
Monitor statutory compliance matters and accounts and administration at the branch office.
Ensure that all customer interaction activities are properly logged and updated in appropriate systems
Liaise with the network of distributors and dealers in the territory and escalate any significant issues to the Regional Head
Ensure effective management of all activities related to dealers such as stock booking, raising invoices, making payments etc.
Keep abreast with developments in the branch and provide data to the marketing team on potential opportunities for expansion / diversification into recent markets / geographies
Ensure a monthly MIS is compiled and dispatched to facilitate and aid in effective management decision making
Track inventory of spare parts required for servicing customer requirements on a continuous basis
· Oversee accounts and administration activities at branch level.
Ensure timely response to the customer on any queries / issues raised by them during finalization / execution /post execution sales

📌 Sales Team Lead (Athiyur)
🏢 Bharat Bijlee
📍 Athiyur