Job SummaryWe are looking for a Customer Support Executive to handle customer queries, provide timely assistance, and ensure a positive customer experience. The candidate should have good communication skills, a customer-focused approach, and the ability to resolve issues efficiently.
- Key ResponsibilitiesHandle customer queries through calls, emails, and other communication channels.
- Understand customer concerns and provide appropriate solutions.
- Resolve customer complaints professionally and within the defined timelines.
- Maintain accurate records of customer interactions and complaints.
- Follow up with customers whenever required.
- Coordinate with internal teams to resolve customer-related issues.
- Explain company products, services, processes, and policies clearly to customers.
- Achieve assigned customer service and performance targets.
- Maintain a professional and positive relationship with customers.
- Follow company policies, procedures, and quality standards.
- Required SkillsExcellent verbal and written communication skills.
- Good listening and problem-solving abilities.
- Basic knowledge of MS Office / Google Sheets.
- Ability to handle customers patiently and professionally.
- Good interpersonal and follow-up skills.
- Ability to work under pressure and meet targets.
- Comfortable working in a team environment.
- EligibilityQualification: 12th Pass / Graduate.
- Experience: 0–3 years in Customer Support, Telecalling, BPO, Banking, NBFC, or related profiles.
- Freshers with good communication skills can also apply.
- What We OfferCompetitive salary.
- Performance-based incentives.
- Qualified growth opportunities.
- Training and development.
- Supportive work environment.
📌 Customer Support Team Leader (Pune)
🏢 Fintech Cloud Private
📍 Pune
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