Job Description – International Voice ProcessPositionInternational Voice Process Executive / Customer Support Executive

LocationPune, Maharashtra

ExperienceFreshers & Experienced Candidates – Both Eligible

Salary₹21,000 – ₹25,000 per month

Salary will depend on experience, interview performance, and process requirements.

Job TypeFull-Time | Permanent

Working Days5 Days Working

ShiftRotational Shifts

Candidates should be comfortable working in rotational shifts, including night shifts.

Cab FacilityTwo-Way Cab Facility Provided as per company policy and applicable shift timings.

- Key ResponsibilitiesHandle inbound and/or outbound calls from international customers.
- Understand customer queries and provide accurate and qualified resolutions.
- Maintain high standards of customer service and communication.
- Resolve customer issues within the defined turnaround time.
- Follow process guidelines, quality standards, and company policies.
- Maintain accurate customer records and update information in the system.
- Escalate complex issues to the appropriate team when required.
- Achieve defined productivity, quality, and customer satisfaction targets.
- Maintain professional communication with customers from different countries.
- Eligibility CriteriaFor FreshersGraduates from any recognized university/college.
- Excellent verbal and written communication skills in English.




- Good listening and comprehension skills.
- Comfortable working in rotational shifts.
- Basic computer knowledge.
- Willingness to work in an international customer service environment.
- For Experienced CandidatesPrior experience in an International Voice Process / International BPO / Customer Support / Call Center will be preferred.
- Candidates with relevant experience can be considered based on process requirements.
- Strong communication, customer-handling, and problem-solving skills.
- Ability to work under pressure and meet performance targets.
- Required SkillsExcellent spoken English.
- Good pronunciation and fluency.
- Strong interpersonal and communication skills.
- Customer-focused attitude.
- Good problem-solving ability.
- Basic computer and typing skills.
- Ability to multitask.
- Willingness to work in rotational shifts.
- BenefitsSalary: ₹21,000 – ₹25,000
- Two-Way Cab Facility
- 5 Days Working
- Rotational Shifts
- Chance for Freshers and Experienced Candidates
- Career growth and learning opportunities
- Professional and international work environment

Ideal CandidateWe are looking for candidates who are confident English speakers, customer-oriented, adaptable to rotational shifts, and interested in building a career in the international customer service/BPO industry.

FOR MORE DETAILS CONTACT

HR SHRUTI

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📌 Customer Support Executive (Pune)
🏢 POWER PLACEMENT AND CONSULTANCY SERVICES
📍 Pune