1. Key Responsibilities

- Room & Area InspectionInspect guest rooms after cleaning to ensure they meet hotel cleanliness standards.
- Check bathrooms, beds, linen, towels, amenities, flooring, furniture, and overall room presentation.
- Inspect corridors, staircase, lobby, public areas, and other assigned areas.
- Ensure rooms are properly prepared before releasing them to the Front Office.
- Report maintenance issues such as AC problems, plumbing issues, electrical faults, leakage, etc.

2.Staff Supervision:

- Supervise housekeeping staff and allocate daily duties and room assignments.
- Brief staff at the beginning of each shift regarding occupancy, special requests, VIP guests, and priorities.
- Monitor staff attendance, grooming, discipline, and work performance.
- Train housekeeping staff on cleaning procedures, hygiene, guest handling, and safety.
- Ensure proper handover between shifts.

3. Housekeeping Operations

- Monitor daily room cleaning and ensure rooms are cleaned within the required time.
- Coordinate with Front Office regarding room status, check-ins, check-outs, early arrivals, and special requests.
- Ensure proper handling and storage of linen, towels, cleaning materials, and guest supplies.
- Maintain housekeeping equipment and ensure it is used correctly.
- Follow proper procedures for lost and found items.

4. Cleanliness & Hygiene

- Maintain high standards of cleanliness and hygiene throughout the hotel.
- Ensure bathrooms and guest rooms are properly sanitized.
- Monitor pest-control and cleanliness-related issues and report them to management.
- Ensure garbage and waste are disposed of properly.
- Follow hotel safety and hygiene procedures.
- 5.



Inventory & SuppliesMonitor stock of linen, towels, toiletries, cleaning chemicals, and other housekeeping supplies.
- Maintain proper records of housekeeping inventory.
- Inform the Executive Housekeeper/Hotel Manager about shortages or damaged items.
- Control unnecessary wastage of housekeeping materials.

5. Guest Service

- Respond professionally to guest requests and housekeeping-related complaints.
- Ensure guest requests for extra towels, toiletries, cleaning, etc. are attended to promptly.
- Coordinate with other departments to resolve guest complaints.
- Maintain a polite, professional, and helpful attitude toward guests.
- 7. Records & ReportingMaintain daily housekeeping reports and room status records.
- Report damaged, missing, or defective items to management.
- Maintain lost-and-found records.
- Prepare shift handover reports.
- Report staff performance, operational issues, and important incidents to the Executive Housekeeper/Hotel Manager.

6.Required Skills & Qualifications

- Minimum 1–3 years of experience in hotel housekeeping, preferably in a budget/2-star or 3-star hotel.
- Previous supervisory experience will be an advantage.
- Good knowledge of room cleaning and housekeeping procedures.
- Good communication and interpersonal skills.
- Ability to supervise and motivate housekeeping staff.
- Basic knowledge of hotel room standards and hygiene practices.
- Ability to handle guest complaints professionally.
- Basic computer knowledge is preferred.
- Ability to work in shifts, including weekends and holidays.
- Personal AttributesResponsible and disciplined.
- Honest and trustworthy.
- Positive attention to detail.

📌 Housekeeping Supervisor (Thane)
🏢 Hotel Alka Residency
📍 Thane