Non Delivery Report Executive (Surat)

Non Delivery Report Executive (Surat)

04 Sep
|
Apex Solution
|
Surat

04 Sep

Apex Solution

Surat

* call customers who have returned the product after receiving it.

* Identify and understand the exact reason for the return.

* Understand concerns related to product quality, colour, design, size, damage, or expectation mismatch.

* Handle customer concerns professionally and provide the best possible solution.

* Convince customers to cancel the return or retain the product wherever possible.

* Explain available options such as replacement, exchange, or other suitable solutions.

* Maintain a positive customer experience while reducing return and RTO rates.

* Maintain accurate records of calls, follow-ups, customer feedback, and resolutions.

* Coordinate with the Sales, Operations, and Customer Support teams to resolve customer issues.

📌 Non Delivery Report Executive (Surat)
🏢 Apex Solution
📍 Surat

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