The Seller Support Associate will be responsible for providing high-quality, accurate,

and timely support to sellers across multiple contact channels. The role involves

understanding seller queries, diagnosing issues, providing appropriate resolutions within

defined processes and policies, and ensuring a positive seller experience throughout

the seller journey. The Associate will be accountable for individual quality and

productivity performance while also identifying recurring seller issues, contact drivers,

and Voice of Seller insights that can help improve processes and the overall seller

experience.

Key Responsibilities

1. Handle Seller Contacts & Provide End-to-End Support

Respond to seller queries across assigned channels such as voice, chat, email,

or other supported channels and provide professional, timely, and accurate

assistance. Understand the seller's concern, demonstrate ownership, and

manage the interaction through to resolution or appropriate escalation in

accordance with defined processes and SLAs.

2. Support Sellers Across the Complete Seller Journey

Handle queries across relevant seller processes, including onboarding, account

management, catalog and listings, pricing, inventory, orders,



fulfillment, shipping,

returns, refunds, payments, seller performance, account health, promotions,

disputes, appeals, and other supported seller-services processes. Build sufficient

process knowledge to accurately diagnose and resolve common seller issues.

3. Diagnose Issues & Deliver Accurate Resolution

Ask appropriate questions, understand the underlying issue, research available

information and systems, and provide the correct resolution using approved

SOPs, knowledge resources, policies, and tools. Ensure responses are complete

and accurate and avoid unnecessary transfers, repeat contacts, or incorrect

information.

4. Deliver a Strong Seller Experience

Demonstrate ownership, professionalism, empathy, active listening, and transparent

communication throughout every seller interaction. Simplify complex information

for sellers, set appropriate expectations, and ensure sellers understand the

resolution or next steps. Never provide unauthorized commitments, unsupported information, or policy interpretations outside the Associate's defined authority

📌 Seller Support - Customer Support (Pune)
🏢 Arrow Point Management Services
📍 Pune