- Attend client calls and provide technical guidance on product selection, application, and troubleshooting.
- Conduct site visits to assess project requirements, inspect surfaces, and recommend suitable Star Shield products.
- Provide technical support during and after product application to ensure correct usage and customer satisfaction.
- Build and maintain strong working relationships with dealers, distributors, and channel partners.
- Support dealer and distributor teams with product knowledge, training, and technical queries.
- Identify new business opportunities through site visits, client meetings, and market feedback.
- Coordinate with the technical/production team to resolve in office issues and customer complaints.
- Prepare site visit reports, client feedback, and technical recommendations for internal teams.
- Support sales targets by converting technical inquiries into confirmed orders.
- Stay updated on competitor products, market trends, and application techniques in waterproofing and construction chemicals.
Required Qualifications & Experience
- Diploma/Degree in Civil Engineering (preferred) or related technical field.
- 1-3 years of experience in technical sales, preferably with a construction chemicals, waterproofing, or paints company.
- Prior experience handling customers and channel sales is preferred.
- Sound understanding of painting, flooring, waterproofing, and surface treatment products and applications.
- Willingness to travel extensively for site visits and client meetings.
Key Skills
- Strong technical and product knowledge in construction/waterproofing/paints category.
- Good communication and client-handling skills.
- Ability to explain technical concepts to non-technical clients and site workers.
- Relationship management with specifiers.
- Problem-solving mindset for on-site technical issues.
- Self-driven with the ability to work independently in the field.