Position: Telecaller

Industry: Aesthetic / Dermatology / Cosmetology

Experience: 1–3 Years

Location: [Location]

Employment Type: Full-Time

About the RoleWe are looking for an experienced and confident Telecaller to join our aesthetic/dermatology clinic. The candidate will be responsible for handling patient enquiries, making follow-up calls, explaining treatments, and converting leads into clinic appointments.

- Key ResponsibilitiesHandle incoming and outgoing calls from patients and potential clients.
- Follow up on leads generated through Instagram, Facebook, Google, website, WhatsApp and other platforms.
- Understand patient requirements and provide basic information about aesthetic and dermatology treatments.
- Explain treatment procedures, packages, offers, and appointment details clearly.
- Convert enquiries and leads into appointments and consultations.
- Follow up with patients who have not confirmed their appointments.
- Maintain regular follow-ups with existing and potential patients.
- Coordinate appointments with doctors, therapists, and the front-office team.
- Maintain accurate records of calls, leads, follow-ups, appointments, and conversions.
- Achieve daily/monthly call, follow-up, appointment and conversion targets.
- Handle patient queries professionally and ensure a positive customer experience.
- Follow up with patients after consultations or treatments when required.




- Maintain confidentiality of patient information.
- Requirements1–3 years of experience as a Telecaller / Customer Relationship Executive, preferably in an aesthetic, dermatology, cosmetology, skin, hair, laser, or healthcare clinic.
- Robust communication skills in English and Tamil. Hindi or other languages will be an advantage.
- Good convincing and sales skills.
- Ability to understand patient needs and recommend the appropriate consultation/treatment pathway.
- Confident and pleasant telephone etiquette.
- Good follow-up and lead-conversion skills.
- Basic knowledge of MS Excel, Google Sheets, WhatsApp and CRM software.
- Target-oriented and able to work in a fast-paced clinic environment.
- Presentable, polite and professional personality.
- Key Performance Indicators (KPIs)Daily outbound/inbound call handling.
- Minimum 80–100 calls per day, depending on lead volume.
- Lead follow-up completion.
- Appointment booking and confirmation.
- Lead-to-appointment conversion.
- Appointment-to-consultation conversion.
- Customer follow-up and retention.

Preferred CandidateCandidates with experience in aesthetic clinics, dermatology clinics, skin & hair clinics, laser clinics, cosmetology centres or cosmetic surgery clinics will be given preference.

Salary: ₹[Salary Range] per month + Incentives

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