About the RoleWe are looking for a detail-oriented and process-driven Business Operations Manager to oversee end-to-end loan and business operations, accounting coordination, compliance, and system management. The ideal candidate will ensure smooth operational workflows across branches, drive process efficiency, and act as a key liaison between operations, accounts, credit, and technology teams.

Key ResponsibilitiesOperations Management

- Oversee end-to-end operational workflows including verification, approvals, processing, and closure of transactions/cases.
- Coordinate with branches, credit, accounts, and technology teams to ensure smooth and timely processing.
- Manage documentation, KYC compliance, and regulatory requirements across all operational activities.
- Monitor operational reports, track pending cases, and drive timely resolution.
- Maintain accurate records within core operating systems (LOS/LMS or equivalent).
- Oversee payment processing, transaction tracking, and reconciliation (RTGS/NEFT/UTR).

Financial Coordination & Reporting

- Coordinate with accounts team on reconciliations, reporting, and financial record accuracy.
- Support GST/TDS reconciliation processes and statutory return filings.
- Prepare and present MIS, operational, and audit reports to management.
- Conduct variance and funds flow analysis to support financial decision-making.

Compliance & Risk Management

- Ensure adherence to regulatory guidelines (RBI/NBFC or applicable industry standards) and internal SOPs.




- Maintain audit-ready documentation and support internal/external audit processes.
- Identify and mitigate operational risks through proactive monitoring and controls.

Systems & Process Improvement

- Drive system implementation, upgrades, and integration projects across branches.
- Coordinate with software vendors/IT teams for issue resolution, UAT, and deployment.
- Identify process gaps and implement improvements to enhance operational efficiency.
- Support user training and change management during system rollouts.

Team & Stakeholder Management

- Train and guide branch/operations staff on processes, systems, and compliance requirements.
- Serve as a key point of contact for internal stakeholders and external partners.
- Resolve escalations related to operational or customer queries in a timely manner.

RequirementsExperience: 5+ years in business/loan operations, financial operations, or a related field (NBFC/BFSI experience preferred).

Education: Graduate/Postgraduate in Commerce, Finance, or related discipline.

Technical Skills:

- Proficiency in ERP/accounting systems (SAP B1, Tally ERP, or equivalent).
- Working knowledge of LOS/LMS platforms.
- Robust command of MS Office/MS-CIT.

Core Competencies:

- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management.
- High attention to detail and process discipline.
- Ability to manage multiple priorities across teams/branches.

📌 Loan Operations Manager (Pune)
🏢 Desaath Management Services Private
📍 Pune