About the Role

Policybazaar is looking for an experienced and result-oriented Manager – Telesales to lead large-scale B2C telesales operations. The ideal candidate should have strong experience in managing high-volume sales teams, driving revenue targets, and improving key operational metrics such as productivity, conversion, attrition, and shrinkage .

The candidate will be responsible for leading team performance, developing sales strategies, and ensuring consistent achievement of business goals in a target-driven workplace.

Key Responsibilities

- Lead and manage large Telesales / B2C Sales teams to achieve business targets.
- Drive daily, weekly, and monthly sales and revenue targets .
- Monitor and improve key performance metrics including Productivity, Conversion, Attrition, Shrinkage, and Quality .
- Develop and implement effective strategies to improve sales performance and conversion rates .
- Conduct regular 1:1s, coaching, feedback, and performance reviews for team leaders and team members.
- Identify performance gaps and implement appropriate action plans .
- Drive team engagement and maintain high levels of employee productivity.
- Monitor attendance, adherence, productivity, and overall operational performance.
- Work closely with Quality, Training, HR, and Operations teams to achieve business objectives.
- Ensure adherence to defined process, quality, compliance,



and customer experience standards .
- Analyze performance data and prepare MIS reports and dashboards for management review.
- Handle escalations and ensure timely resolution of operational and customer-related issues.
- Build a strong performance-driven culture within the telesales function.

Mandatory Requirements

- 8+ years of overall experience in Telesales / B2C Sales / Voice Sales.
- Proven experience in large team handling and people management .
- Strong experience in managing high-volume telesales operations .
- Hands-on experience in managing Attrition and Shrinkage .
- Strong understanding of sales productivity, conversion, and revenue metrics .
- Excellent leadership, communication, coaching, and stakeholder-management skills.
- Strong analytical and problem-solving abilities.
- Proven track record of consistently achieving sales targets .
- Ability to work in a fast-paced and target-driven environment .
- Experience in the insurance or financial services industry will be an added advantage.

Educational Qualification

Graduation is mandatory.

Candidate Profile

We are looking for a strong people leader who can manage large teams, drive sales performance, control attrition and shrinkage, and consistently deliver business results .

Interested Candidates

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Contact: Raksha Shukla –

📌 Telesales Manager (Mumbai)
🏢 Policybazaar.com
📍 Mumbai