WHAT THIS ROLE IS

This role is built on two functions that run in parallel every day — analysis and execution. You do not just report what is happening. You act on it.

Function 1 — Revenue Analysis & Online Channel Management

You manage everything that happens to your assigned hotels across all online platforms — rates, inventory, listing content, promotions, competitor benchmarking, OTA account manager relationships, review management, and performance reporting. You spot what is underperforming, understand why, and fix it — proactively, not reactively.

Function 2 — Direct Revenue Execution

You are the first point of contact when a guest or travel agent reaches out directly — by phone, WhatsApp, or email. You understand their requirement, present the right options, use your understanding of buyer behaviour to handle objections, and close the booking. Every inquiry that does not convert is a revenue loss. You own that number.

The combination matters: most roles in this space are split between someone who manages platforms and someone who handles calls. Here, both sit with you. That means you see the complete revenue picture — and your decisions are sharper because of it.

WHAT YOU WILL DO

Revenue Analysis & Online Channel Management

• Maintain accurate live rates and inventory across all OTA platforms for all assigned hotels at all times

• Track 30-60-90 day booking pickup pace per hotel and act proactively when pace is below expectation

• Monitor a minimum of 5 competitors per hotel at least 3 times a week — flag significant movements immediately

• Create and manage OTA promotions — Early Bird, Last Minute, Long Stay, Non-Refundable — with clear expected outcome

• Audit all OTA listing content — photos, descriptions, policies — at least once every two weeks and update proactively

• Ensure rate parity across all platforms and correct any disparity within 2 hours of identification

• Maintain weekly contact with OTA account managers and negotiate better placement, program enrolment, and priority support

Direct Revenue Execution

• Respond to all phone, WhatsApp, and email inquiries within 15 minutes during working hours

• Check live availability and current rates on the channel manager before every quote — never quote from memory

• Present room options clearly, upsell relevant add-ons,



and handle rate objections using buyer psychology — not pressure

• Follow up on every unconverted inquiry within 24 hours and log the reason for loss

• Collect guest details, process advance payment, issue booking confirmations, and manage special requests

• Calculate rates accurately — markups, discounts, commissions, and promotional pricing — without errors

Review & Reputation Management

• Monitor all review platforms daily — respond to every review within SLA (positive within 48 hours, negative within 24 hours)

• Run post-checkout review outreach for every guest and track the outreach-to-review ratio

• Flag recurring negative review themes as operational issues requiring resolution at hotel level

Reporting

• Daily Inquiry Log — every inquiry, source, status, outcome, and reason for loss

• Weekly OTA Pickup Report — platform-wise bookings versus same week last year, with rate realised

• Monthly Performance Summary — OTA revenue, direct revenue, ADR, pickup versus target, review score movement

• All reports on time, every time — a late report is treated as a performance issue, not an oversight

WHO WE ARE LOOKING FOR

We are not looking for hotel experience. We are looking for a specific type of person — one who analyses first, executes with precision, and is genuinely driven to produce results.

Hotel and OTA knowledge is something we will build in you through structured training. The six traits below are not trainable — you either bring them or you do not.

The Trait You Must Have

- Presence of Mind
- Logical Mindset
- Pattern Recognition
- Observation Skills
- Sales Negotiation & Maths
- Buyer Psychology

You also need to be:

• A go-getter, not an excuser — you find a way to deliver results; you do not explain why it could not be done

• Result-oriented and process-following — driven to hit targets but only through the defined process; exceptions happen only with proper approval





• Mad about numbers — you are not satisfied until you know why a number is what it is, and what needs to change

• A great communicator — clear, warm, and professional in Hindi and English with guests, travel agents, OTA managers, and hotel owners

• Aware of what is happening in the world — business, travel, digital, economy; you bring an informed and curious mindset to the work

• Genuinely willing to learn — not as a formality, but because you understand that knowing more makes your analysis sharper and your execution faster

QUALIFICATION & ELIGIBILITY

Degree : BBA, MBA, BCom, MCom,BCA, MCA, BTech, BE, BA or any graduate equivalent

Experience :

- Fresher — 0 to 1 year.
- Hotel industry experience is not required.

Location :Jaipur, Rajasthan. In-office role,

6 days a week.

Languages : Hindi — fluent, spoken. English — strong, spoken and written.

Computer Skills :

- Comfortable with internet, email, WhatsApp, and basic Excel.
- Willing to learn recent platforms quickly.

Note on Training Cost Deposit: During your training period and probation period, 20% of your monthly salary will be held as a training cost deposit. This amount is fully refunded to you in your full and final settlement. It is not a deduction. It is your money, returned to you when you complete the engagement.

WHAT YOU WILL BUILD HERE

Within your first year at Expand Hotels, you will understand how online hotel revenue works better than most people with 5 years of single-hotel experience — because you will be managing it across 30+ properties simultaneously.

• E-commerce account management across India's major OTA platforms

• Revenue analysis, demand-based pricing thinking, and performance reporting

• Direct sales and negotiation skills — phone, WhatsApp, and email

• Buyer psychology and conversion thinking applied to real sales situations every day

• OTA algorithm behaviour, listing optimisation, and platform relationship management

• Online reputation management and review strategy across platforms

• Data-driven decision making — you will learn to read numbers and act on them, not just report them

Hotel experience is not required a sharp mind that analyses, executes, and never stops asking why — that is what this role is built for.

📌 Revenue Analyst (Jaipur)
🏢 Dhani
📍 Jaipur