We are looking for a proactive and customer-centric Executive/Professional to manage customer relationships, ensure timely follow-ups, maintain accurate customer records, and support customer retention and satisfaction.
Key Responsibilities
- Handle customer queries, requests, and concerns through calls, emails, WhatsApp, or other communication channels.
- Manage and maintain accurate customer information, interactions and pending activities in the CRM system.
- Conduct timely follow-ups with existing and prospective customers.
- Build and maintain solid relationships with customers.
- Coordinate with sales, marketing, operations, and other internal teams to resolve customer issues.
- Ensure customer complaints and service requests are addressed within the defined timelines.
- Collect customer feedback and share relevant insights with the management team.
Required Skills
- The ideal candidate should have excellent verbal and written communication and interpersonal skills and have a customer-first approach.
- Good follow-up and relationship-building abilities.
- Comfortable working with CRM software and Microsoft Office/Google Workspace.
- Strong organizational and time-management skills.
- Ability to handle multiple customers and tasks simultaneously.
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Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field. (Preferred)
- Prior experience in CRM, customer service, sales coordination, inside sales, or a similar role.
📌 Customer Relations Executive (New Delhi)
🏢 Salasar
📍 New Delhi
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