Role Objective Own the usage, health, relationship and growth of existing Tagway customers. This is not a traditional sales role. The AM acts as the customer's trusted point of contact, ensuring continuous product adoption and building long-term relationships that lead to recurring and expansion revenue. Usage → Value → Trust → Revenue Growth Key Responsibilities - Drive customer usage and adoption, with particular focus on regular and accurate stock checks. - Own the overall customer relationship and ensure a high level of service. - Understand customer operations, stakeholders and future business plans. - Identify declining usage/customer-health risks and coordinate internally for resolution. - Manage approximately 60 accounts through structured CRM, Cycle Tasks, Account Reviews and visits. - Grow revenue through tags, AMC, licenses, additional stores and other Tagway solutions.
- Generate references and introductions from satisfied customers. Key KPIs 1. Customer Usage & Stock-Check Health 2. Customer Health & Retention 3. Revenue Growth per Account 4. Customer Engagement & References Ideal Candidate - 3–6 years in B2B Customer Success / Account Management / Client Services. - Solid ownership and service mindset. - Excellent relationship and stakeholder-management skills. - Highly structured with strong CRM and follow-up discipline. - Commercially curious without being transactional. - SaaS, ERP, POS, Retail Tech or B2B technology experience Bare minimum eligibility Previous account management experience (Domestic market) Should be comfortable for 6 days Onsite Willingness and ability to travel (North India)