Location: Hybrid, Cessana Business Park Type: Contract 12 months We are looking for a Product Manager to support customer experience products with a focus on billing, licensing, usage analytics, and product capabilities . The role will work closely with customers, engineering, design, finance, sales, marketing, and other cross-functional teams to deliver customer-focused solutions. Key Responsibilities Product Management Own product initiatives from ideation through execution and launch . Define product priorities based on customer needs, market trends, and business objectives. Identify gaps in existing billing and licensing capabilities and develop solutions to address them. Define product requirements, features, and priorities. Billing & Licensing Drive billing, licensing, provisioning, and usage measurement capabilities. Develop a strong understanding of customer experience licensing and billing models. Partner with technical teams to improve usage metrics, billing visibility, and license management. Support solutions that provide customers with predictable billing and better visibility into usage. Customer & Market Insights Work directly with enterprise customers and partners to understand business needs and pain points. Conduct customer research and competitive analysis.



Use data and market insights to guide product decisions. Cross-Functional Collaboration Partner with Engineering, UX/Design, Sales, Marketing, Finance, and Customer Success teams. Support go-to-market activities, product adoption, and post-launch improvements. Communicate product strategy and requirements across globally distributed teams. Required Qualifications 2–5 years of Product Management experience . Strong understanding of product billing and licensing models . Experience with provisioning, licensing, or subscription management . Robust analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Bachelor's degree in Engineering, Business, or a related field . Ability to work independently and collaborate across multiple time zones. Preferred Qualifications Experience with data pipelines, data modeling, APIs, or finance-related systems . Background in Customer Experience (CX), Contact Center, CCaaS, or CPaaS products. Experience working with enterprise customers and partners. MBA or advanced business/technical education is a plus. Experience working with globally distributed engineering and business teams.

📌 IT Product Manager-₹37 LPA CONTRACT-Customer Experience (CX), Contact Center, CCaaS, (India)
🏢 Trilyon
📍 India