HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai

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Job Description: OTC Collections Analyst /Senior Analyst

Experience: 2 – 8 Years

Process: Order-to-Cash (OTC) Collections

Shift: Night Shift

Work Mode: 100% Work from Office

Job Summary

We are seeking a highly motivated OTC Collections Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.

Key Responsibilities

- Make outbound collection calls to customers regarding overdue invoices and outstanding balances.
- Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
- Investigate and resolve payment delays,



disputes, and deduction issues.
- Maintain accurate documentation of all customer interactions in ERP/collection tools.
- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
- Meet collection targets, DSO goals, and productivity metrics.
- Escalate high-risk delinquent accounts as per defined procedures.
- Provide excellent customer service while maintaining a qualified collection approach.
- Ensure compliance with company policies and client-specific requirements.

Required Skills

- 2-8 years of experience in OTC Collections / Accounts Receivable.
- Strong experience in international voice process (inbound and outbound calling).
- Excellent verbal and written communication skills in English.
- Good negotiation and customer handling skills.
- Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
- Ability to work with ERP systems such as SAP, or similar platforms.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Excel and Outlook.

📌 HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai
🏢 HCLTech
📍 Chennai