Hiring: Finacle L3 Support Engineer

Location: Chennai (Work from Office)

Client: Leading Banking / Core Banking Program

Experience: 8+ Years

Job Description

We are looking for an experienced Finacle L3 Support Engineer with solid expertise in Finacle Core Banking , production support, incident management, and banking operations. The ideal candidate should possess hands-on experience in supporting Finacle applications, troubleshooting production issues, and ensuring seamless banking operations.

Key Responsibilities

- Provide L3 application support for Finacle Core Banking systems.
- Analyze, troubleshoot, and resolve production issues within SLA timelines.
- Perform Root Cause Analysis (RCA) and implement preventive actions.
- Support EOD/BOD activities and critical batch processing.
- Monitor Finacle application health, interfaces, and dependent systems.
- Coordinate with business users, development teams, and infrastructure teams for issue resolution.
- Support release deployments, patches, upgrades, and production validations.
- Handle incident, problem, and change management activities.




- Work closely with banking operations teams on transaction-related issues.
- Maintain support documentation, SOPs, and knowledge repositories.
- Participate in major incident calls and provide technical resolutions.

Mandatory Skills

- Hands-on experience in Finacle Core Banking (7x/10x/11x) .
- Strong experience in L2/L3 Production Support .
- Good knowledge of CASA, Deposits, Loans, Payments, Clearing, GL, Trade Finance modules.
- Experience in EOD/BOD support activities.
- Strong understanding of Incident, Problem, and Change Management processes.
- Experience in SQL/Oracle PL/SQL .
- Knowledge of Unix/Linux environments.
- Experience with ticketing tools such as ServiceNow/JIRA .
- Banking domain experience is mandatory.

Preferred Skills

- Finacle customization exposure.
- Finacle scripting knowledge.
- Experience in RTGS, NEFT, IMPS, UPI, Clearing operations.
- Exposure to API integrations and interfaces.
- ITIL certification.

📌 FinacleSupport (Chennai)
🏢 Peoplescout
📍 Chennai