Reports to: Assistant/Deputy Manager / Senior Management
Role Purpose
Support customer communication, daily operations and coordination with vendors, manufacturers and suppliers. Excellent English, email-writing and follow-up skills are required.
Key Responsibilities
- Handle customer enquiries, complaints and resolutions.
- Maintain customer-service records and escalate issues.
- Draft customer, vendor and supplier correspondence.
- Prepare internal updates and reports.
- Maintain operational trackers and deadlines.
- Coordinate with India-based and international stakeholders.
- Obtain quotations and compare proposals.
- Track samples, specifications, approvals, orders and deliveries.
- Follow up on delays and escalate quality, pricing or delivery issues.
- Visit vendors and suppliers when required.
Essential Skills
- Excellent spoken and written English.
- Strong professional email-writing and customer-service skills.
- Excellent coordination and follow-up.
- Excel / Google Sheets knowledge.
- Attention to detail and telephone etiquette.
- Vendor communication and problem-solving skills.
- Ability to multitask, work under pressure and travel as required.