1. Lead Handling & Customer Interaction
● Handle inbound leads generated via Website, Meta, Google, and referrals.
● Contact customers promptly and understand their vehicle concerns.
● Provide technical guidance and explain MotoFyx's diagnostic and repair process.
2. Technical Consultation
● Interpret customer complaints and translate them into potential mechanical issues.
● Explain possible repair scenarios in a simple and trustworthy manner.
● Encourage customers to book inspections or workshop visits for accurate diagnosis.
3. Sales Conversion
● Convert enquiries into maintenance or inspection bookings and approved repair jobs.
● Build trust with customers through clear and confident communication.
● Follow up with customers on estimates, approvals, and pending decisions.
4. Workshop Coordination
● Coordinate with Operations and Technical teams to understand vehicle issues and repair scope.
● Communicate repair updates and technical findings to customers.
● Assist with customer walkthroughs when vehicles are inspected or delivered.
5. Follow-ups & Relationship Management
● Maintain disciplined follow-ups with leads and customers.
● Build long-term relationships with repeat customers.
● Ensure customers feel confident and informed throughout the repair process.
Candidate Profile
Experience
- We are looking for sales-first candidates with solid communication skills
- Automotive experience is not mandatory
- Candidates must demonstrate confidence, ownership, and closing ability
- Profiles with weak communication skills or purely backend experience will not be considered
Skills Required
- Strong communication and interpersonal skills
- Ability to explain technical issues in simple language
- Customer-first attitude
- Strong follow-up and closing skills
- Ability to manage multiple leads simultaneously
Reporting To: Sales Manager
Work Days: Monday to Saturday (Sunday Off)
Work Timings: 9:30 AM – 6:30 PM
Hiring Urgency: Immediate (Joining preferred within 15 -30 days)
Compensation Salary range: ₹35,000 – ₹45,000 per month (depending on experience) along with Performance incentives linked to job closures and revenue generation
Opportunity to evolve into Sales Lead / Customer Experience Manager as the company scales.