- Knowledge of the function, process and systems
- Ability to use the desktop computer systems
- Coaching and feedback ability
- Strong written and verbal communication
- Strong sense of urgency
- Knowledge of the US insurance industry
Strong data comprehension skills – read and carefully interpret business
Responsibilities
- Manage teams and ensure service level targets are met
- Motivate team members and control attrition
- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
- Provide coaching and feedback to team members to enable them to improve their performance
- Assist current hires such that they are productive on the floor in the shortest possible time frame
- Handle escalations.
- Provide inputs on process and system to the team members.
- Client interaction, where required at the level of Supervisors
- Perform services in accordance with the PPM and other written instructions from MSIG regarding compliance with internal policies and procedures, external regulations and information security standards.
- Ensure that all Supplier Personnel in their process know their goals and how they are linked to the Supplier’s quality policy
Effectively manage queue and balancing of work loads