Job Title: ServiceNow Technical Delivery Manager (TDM) – Cyber (Governance, Risk & Compliance / Security Operations)

Role/Job Summary

We are looking for an experienced ServiceNow Technical Delivery Manager (TDM) to lead the design, configuration, and end-to-end technical delivery of ServiceNow Cyber implementations across GRC (Governance, Risk and Compliance), SecOps (Security Operations), and core Platform modules. The role combines hands-on platform engineering with technical leadership of a large delivery team, ensuring solutions are built to ServiceNow best practice, are well documented, and are delivered on time and to quality. The incumbent will work closely with Solution Architects, Project/Delivery Managers, and client stakeholders across the full delivery lifecycle, from requirement analysis through to deployment and hypercare.

Key Responsibilities

Technical Delivery & Implementation

- Create, configure, and lead ServiceNow GRC (Governance, Risk and Compliance) / SecOps (Security Operations) / Platform based technical implementations, including core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
- Build and configure script objects such as Business Rules, Script Includes, UI (User Interface) Policies and Actions, Client Scripts, UI Pages, UI Macros, UI Scripts, custom tables, and ACLs (Access Control Lists) in line with ServiceNow best practice.
- Design, develop, and deploy solutions on the ServiceNow platform, including the ability to create and modify Workflows and Flow Designer flows.
- Establish interfaces between ServiceNow and other platforms in line with integration opportunities identified by Solution Architects, using REST (Representational State Transfer) / SOAP (Simple Object Access Protocol) / API (Application Programming Interface) / Web Services.
- Migrate data from disparate tools into ServiceNow and perform data loads for platform applications.
- Configure MID (Management, Instrumentation and Discovery) Servers and integrate them with diverse network devices, servers, and applications for automated asset discovery.
- Perform system and integration testing, triage and fix defects found in the platform, applications, and workflows.
- Produce required documentation covering developments, unit test cases, and implementation plans.
- Generate the required information for Reporting and Dashboards to support business and client decision-making.
- Perform upgrades and customisations of ServiceNow applications based on guidance from the Project Manager, Architects, ITIL (Information Technology Infrastructure Library) practice leads, and customers, while maintaining pace with ServiceNow versioning.




- Maintain and adhere to source code control, configuration management, release management, and software development best practices.

Technical Leadership & Governance
- Lead a large ServiceNow technical team, providing support and guidance to developers during analysis, development, and testing.
- Review code to ensure best standards and practices are consistently implemented across the technical team.
- Review and approve third-party and integration solution architecture aligned to the established enterprise application strategy.
- Define and validate non-functional (technical) requirements and establish traceability between requirements and application architecture/design.
- Own proactive problem and risk management across the engagement, demonstrating consistent delivery against project commitments and quality standards.
- Accurately estimate level of effort and duration for projects and tasks, and work with Project/Delivery Managers to devise realistic timelines and schedules.
- Recommend administration settings and platform best practices to protect long-term platform health and upgradeability.

Solutioning & Stakeholder Engagement
- Take end-to-end ownership of solutioning for current and new opportunities, from requirement analysis through to proposal delivery, ensuring timely and quality submissions.
- Work with SMEs (Subject Matter Experts), Leads, Managers, and Project/Delivery Managers to finalise solutions and estimates.
- Partner with Project/Delivery Managers to build POCs (Proof of Concepts), prototypes, and sample developments.
- Act as the bridge between the client and the delivery team during transition of won opportunities, supporting the Discovery Phase including agenda finalisation, facilitation material preparation, dry runs, and the actual engagement.
- Provide day-to-day support to the customer and team, including direct interaction with executive staff and other key management stakeholders.
- Develop training materials and deliver end-user or IT (Information Technology) technician training on ServiceNow functionality.
- Work effectively in diverse teams within an inclusive culture where people are recognised for their contributions.

Must-Have Skills

- 7–8 years of hands-on experience in ServiceNow GRC (Governance, Risk and Compliance) and/or SecOps (Security Operations) implementations,



with proven Cyber/GRC module delivery.
- 3–4 years of experience leading ServiceNow technical teams on medium to large-scale implementations.
- Strong ServiceNow scripting capability using JavaScript, Jelly, HTML (HyperText Markup Language), CSS (Cascading Style Sheets), XML (Extensible Markup Language), and Glide APIs (Application Programming Interfaces).
- Deep working knowledge of Business Rules, Script Includes, UI (User Interface) Actions, Client Scripts, ACLs (Access Control Lists), and all server-side scripting in line with best practice.
- Hands-on experience with UI Builder and Workspace configuration in ServiceNow.
- Hands-on CMDB (Configuration Management Database) management and administration, including CSDM (Common Service Data Model) alignment.
- Proven integration and migration experience using REST (Representational State Transfer) / SOAP (Simple Object Access Protocol) / Web Services / APIs, and AJAX (Asynchronous JavaScript and XML) / JSON (JavaScript Object Notation) data handling.
- Strong understanding of ServiceNow administration settings and the full application development lifecycle.
- Sound understanding of network and system administration principles, with practical experience in device discovery and troubleshooting.
- Working knowledge of ITIL (Information Technology Infrastructure Library) methodologies and processes, and of Agile / SAFe (Scaled Agile Framework) delivery methodologies.
- Certifications: ServiceNow CSA (Certified System Administrator) is mandatory, and ServiceNow CIS (Certified Implementation Specialist) in at least one module is mandatory.
- Strong remote collaboration, written and verbal communication skills, given the distributed and client-facing nature of the role.

Valuable-to-Have Skills

- ServiceNow CAD (Certified Application Developer) certification.
- Knowledge of Domain Separation in ServiceNow.
- Working exposure to Discovery – On-Premises and Off-Premises.
- ServiceNow Orchestration.
- ITOM (IT Operations Management).
- SPM/ITBM (Strategic Portfolio Management / IT Business Management).
- ServiceNow Event Management.
- Awareness of the latest ServiceNow releases, features, and known issues, with a demonstrated habit of staying current through self-learning, conferences, and formal training.
- Exposure to emerging ServiceNow capabilities and innovation-led solution design that can be positioned for future client value.

Experience Required

10–14 Years overall, including a minimum of 7–8 years in ServiceNow GRC (Governance, Risk and Compliance) / SecOps (Security Operations) implementations and 3–4 years of ServiceNow technical team leadership.

📌 ServiceNow Technical Delivery Manager (Pune)
🏢 NewVison
📍 Pune