We deliver creative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Designation: SaaS Support Manager
Experience: 13-15 Years
Team Leadership & Operations
Self-Service & Deflection
Support Efficiency & Speed
Customer Satisfaction & Quality

Team Leadership: Manage, mentor, and upskill L1/L2 Technical Operation Engineers handling end to end Site onboarding assistance (device linking and troubleshooting) and complex SaaS SW and IoT issues.
Establish, monitor, and report on key support metrics, including customer satisfaction (CSAT), first contact resolution (FCR), and backlog health.
Escalation Management: Act as the primary escalation point for Site onboarding assistance, high-priority customer issues, guiding the team toward swift resolution.
Drive cross-functional collaboration with Product and DevOps/Engineering teams to prioritize bug fixes and product enhancements based on support trends.

📌 Support Co-Ordinators (Bengaluru)
🏢 Dover India
📍 Bengaluru