Want to be a part of Asia Pacific & Japan's (APJ) largest, most innovative, and rapidly growing data centre company?
AirTrunk is a technology company with a powerful purpose – to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers – the world's most transformational companies. Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. Come join the A-Team at AirTrunk, where the cloud meets the ground.
Reporting to the Service Owner – Commercial, this role serves as the key link between business users, implementation partners, and Technology teams, ensuring business needs are translated into scalable, sustainable Yardi solutions.
The role combines business analysis, functional solution design, application administration, operational support, and continuous improvement across the Yardi platform. Working closely with business stakeholders and implementation partners, the Technical Specialist ensures the platform remains stable, secure, and aligned with business objectives while driving adoption of Yardi best practices.

Business Analysis & Requirements Management
Partner with Finance, Property, Procurement and Operations stakeholders to understand business processes, challenges, and opportunities for improvement.
Collaborate with implementation partners and technical teams to ensure solutions meet business objectives.
Provide functional expertise across Yardi modules including Property Management, Lease Administration, Procure-to-Pay, Fixed Assets, Construction Management, Commercial Management, and Financial Management as applicable.
Review and validate functional designs, system configurations, and solution documentation.

Provide Level 2 and Level 3 support for Yardi-related incidents, service requests, and production issues.




Monitor application performance and proactively identify, troubleshoot, and resolve issues.
Manage user access, security, and system configuration in accordance with governance and compliance standards.
Coordinate with vendors and implementation partners to resolve complex application

Testing & Change Delivery
Coordinate and support User Acceptance Testing (UAT) activities.
Assist with defect triage, root cause analysis, and validation of fixes.
Deliver small to medium application enhancements and configuration changes.
Support deployment planning, release management, and business readiness activities.
Ensure all changes comply with Software Development Life Cycle (SDLC) and Change Management processes.

Identify opportunities to improve business processes, user experience, automation, and platform utilisation.
Participate in problem management and root cause analysis activities.
Recommend improvements that enhance operational efficiency and system performance.
Support roadmap planning and continuous improvement initiatives for the Yardi platform.

Create and maintain business process documentation, functional specifications, configuration documentation, support procedures, and operational guides.
Document business rules, workflows, integrations, and configuration decisions.
Support knowledge transfer, training, and user enablement activities.

Minimum 5–7 years' experience supporting enterprise applications in a Business Analyst, Functional Consultant, Application Specialist, or Solution Specialist capacity.




Demonstrated hands-on experience implementing and supporting Yardi solutions.
Experience gathering and documenting complex business requirements.
Experience translating business requirements into functional solution designs.
Strong knowledge of application configuration, workflows, security, and business process optimisation.
Experience supporting User Acceptance Testing (UAT), defect management, and release activities.
Experience providing Level 2 and Level 3 application support.
Experience working with third-party implementation partners and vendors.
Experience working in Agile, hybrid, or traditional project delivery environments.
Experience with Yardi Voyager and modules such as Property Management, Lease Administration, Procure-to-Pay, Construction Manager, Fixed Assets, or Commercial Management.
Experience with application integrations, APIs, middleware, or enterprise integration platforms.
Experience with SQL, reporting tools, or Power BI.
Familiarity with ITIL service management practices.
Experience supporting enterprise transformation or ERP implementation programs.
Experience working within multinational or APAC organisations.

Bachelor's degree in Information Technology, Business Information Systems, Finance, Accounting, Property, or a related discipline.
Minimum 5–7 years' experience in enterprise application support, business analysis, or solution consulting roles.
Demonstrated hands-on experience supporting Yardi (mandatory).
Relevant Yardi certifications or training would be highly regarded.
Global or APAC experience is advantageous.

Whilst you're helping scale our region's digital future, we'll help you Grow@Hyperscale and unleash your full potential.
We are a team of challengers and collaborative problem solvers who break new ground every day. We make sure you have everything you need to make your mark and thrive in a versatile and safe working environment, where everyone feels welcome.

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