Description
Job Description

Position Title, Responsibility Level

Executive

Function

Healthcare

Reports to

Team Manager

Permanent/ Temporary

Permanent

Span of Control

Individual Contributor

Location

Noida, India

Basic Function

- Work Type - Back office (Level 2)
- Case creation in Client tool/application, basis the data received
- Once the case is received, action to be taken as per Standard Operating Procedure
- Determine if case can be processed and/or to be routed to another queue
- If case creation needed- Identify the procedure and diagnosis codes in the fax, create case, add notes (standard templates to be followed) and task timely to correct team/nurse for further handling. High priority on compliance

Essential Functions

- Navigate through multiple system / applications for data gathering
- Proficiency with computer skills (navigating multiple systems and keyboarding)
- Understand the goals and standards to ensure that quality and productivity standards are met
- Accurate and timely updating of the database
- Meet the agreed upon KPIs as per the operational definitions and targets
- Participate in the User Acceptance Testing as needed
- 98% - 100% attendance during training/nesting period is required
- Must be flexible to work hours with Monthly work schedules changes

Primary Internal Interactions

- Actively participate in the team meetings, discussions and provide inputs
- Calibrate,



Cooperate and support the team in pursuit of achieving and exceeding team goals

Primary External Interactions

- None

Organizational Relationships

Reports To : Team Manager Supervises : None

Skills
Technical Skills

- Working knowledge of MS office (Word and Excel) and Internet / Outlook

Process Specific Skills

- Solid comprehension skills
- US Healthcare knowledge is preferred but not mandatory

Soft skills (Desired)

- Written Communication – Good
- Verbal Communication - Average

Soft Skills (Minimum)

- None

Education Requirements

Diploma/Graduation with a minimum 15 years of education

Work Experience Requirements

0 to 1 year of experience

Annexure:

Acknowledgement (acknowledge that the information contained in this document is factual and complete)

___________________________________ ___________________________________________ ____________________________

Candidate Supervisor/Manager Date

Responsibilities

Understand PMS and client PMS systems: Familiarity with Property Management Systems (PMS) used in the industry.
Handson experience in AR Calling: Ability to call payers for claims status and manage accounts receivable.
Thorough understanding of AR process: Knowledge of the accounts receivable cycle and best practices.

Qualifications

Graduate in stream or 12th Standard 1 - 2 Years

📌 Executive (Noida)
🏢 EXL
📍 Noida