Job Description – Telecaller

Position: Telecaller / Customer Calling Executive

Department: Renewal Retention

Location: Noida

Reporting To: DVP

Role Summary

The Telecaller will be responsible for making outbound calls to communicate with customers, provide information, resolve queries, promote products/services, and ensure a positive customer experience. The role involves achieving calling targets, maintaining call quality, and updating customer records accurately.

Key Responsibilities

- Makeoutbound callsto customers as perdefineddaily targets.
- Provideaccurateinformation aboutproducts, services, renewals, or offers.
- Follow communication scripts andmaintaincall quality standards.
- Update customer information, call outcomes, and remarks in the CRM/system.
- Identifycustomer needs and provide suitable recommendations.




- Maintain qualified communication to ensure highcustomer satisfaction.
- Achieve daily/weekly/monthlycalling, conversion, orfollow?uptargets.
- Ensure compliance withcompany policies, data privacy, and call handling guidelines.

Required Skills & Qualifications

- Minimum Graduate preferred.
- Prior experience intelecalling, customer service, or outbound sales is an advantage.
- Strong communicationskills inEnglish and/or regional languages.
- Good listening skills andcustomer?handlingability.
- Basic computerproficiency(MS Office, CRM tools).
- Ability to handle pressure, objections, and challenging conversations.
- Positive attitude, punctuality, and discipline.

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