Role ObjectiveOwn the usage, health, relationship and growth of existing Tagway customers.This is not a traditional sales role. The AM acts as the customer's trusted point of contact, ensuring continuous product adoption and building long-term relationships that lead to recurring and expansion revenue.

Usage → Value → Trust → Revenue Growth

Key Responsibilities- Drive customer usage and adoption, with particular focus on regular and accurate stock checks.- Own the overall customer relationship and ensure a high level of service.- Understand customer operations, stakeholders and future business plans.- Identify declining usage/customer-health risks and coordinate internally for resolution.- Manage approximately 60 accounts through structured CRM, Cycle Tasks, Account Reviews and visits.- Grow revenue through tags, AMC, licenses,



additional stores and other Tagway solutions.- Generate references and introductions from satisfied customers.

Key KPIs1. Customer Usage & Stock-Check Health2. Customer Health & Retention3. Revenue Growth per Account4. Customer Engagement & References

Ideal Candidate- 3–6 years in B2B Customer Success / Account Management / Client Services.- Strong ownership and service mindset.- Excellent relationship and stakeholder-management skills.- Highly structured with solid CRM and follow-up discipline.- Commercially curious without being transactional.- SaaS, ERP, POS, Retail Tech or B2B technology experience

Bare minimum eligibilityPrevious account management experience (Domestic market)Should be comfortable for 6 days OnsiteWillingness and ability to travel (North India)

📌 Account Manager (Mumbai)
🏢 Newnovation
📍 Mumbai