- Basic Knowledge of Excel: Familiarity with basic Excel functions such as data entry, sorting, and filtering.
- Ensure explicit communication of loan terms, repayment schedules, and any other relevant information.
- Address any initial queries or concerns the customer may have regarding their loan
- Maintain professionalism and courtesy while interacting with customers over the phone.
- contacts customers and potential clients to sell products or services, and to answer customer questions.
- Good communication skills.