The opportunity
The Tech
Relationship Manager (TRM) is responsible for end‑to‑end technical
delivery, production stability, and performance management of NPCI payment
products across assigned banking partners. The role blends technology,
operations, business analysis, project management, and client relationship
management, ensuring seamless onboarding, certification, production rollout,
and continuous system optimization. The Tech RM serves as the single point of
technical ownership for partner banks and plays a critical role in driving
technology projects, ensuring regulatory compliance, maintaining platform
resilience, and supporting the growth and stability of multiple NPCI
products.
Job Responsibilities
1. End‑to‑End Project &
Technical Delivery
§ Own the
full lifecycle of bank integrations: onboarding, certification, production
rollout, and post‑production
validation.
§ Drive
requirement understanding and alignment through TSDs, BRDs, FRDs, and
Operational Circulars.
§ Lead
technical discussions with bank teams and ensure solution design alignment.
§ Manage
UAT,
pre‑production
readiness, internal sanity testing, and rollout planning (CUG → Full scale).
§ Track
dependencies, risks, timelines, and milestones using structured project plans
and trackers.
§ Coordinate
closely with internal Product, Technology, Operations, Network, and
Certification teams to ensure smooth delivery.
2. Client
& Relationship Management
§ Act as
the primary technical interface for partner banks across all NPCI products.
§ Build and
manage solid relationships with bank IT, operations, and senior
stakeholders.
§ Drive
daily coordination and project execution with Bank Technology teams, TSPs,
and ASPs.
§ Conduct
structured monthly performance and governance reviews covering projects,
stability, and growth
3. Production
Stability, Performance & Incident Management
§ Monitor
transaction performance, error codes, and decline trends (TD / BD metrics).
§ Ensure
adherence to NP
📌 Tech Relationship Management (Delhi)
🏢 NPCI
📍 Delhi