AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.
Although we are leading WhatsApp-based Marketing & Engagement platform, helping businesses scale their customer communication and drive substantial revenue growth. We work with top brands, enabling them to harness the power of WhatsApp Business API for marketing, sales, and customer engagement.
We’re looking for an Operations Executive – Customer Onboarding who will play a key role in ensuring a seamless and productive onboarding experience for our customers.

As the Operations Executive – Customer Onboarding , you will be responsible for streamlining, optimizing, and managing the entire customer onboarding process . You will play a pivotal role in driving customer satisfaction and long-term success by implementing scalable onboarding processes, working cross-functionally, and continuously improving internal workflows.
This role is ideal for someone with strong operational experience, excellent communication skills, and a customer-first mindset.

Customer Onboarding & Implementation




Maintain onboarding SLAs and follow best practices to deliver consistent customer experiences.
Develop SOPs, templates, and automation processes to streamline operations.
Use CRM tools (e.g., HubSpot, Salesforce) to track onboarding milestones.

Customer Training & Enablement
Conduct training sessions, webinars, and product walkthroughs.
Data & Reporting
Support onboarding specialists and ensure service quality standards are upheld.

Experience: 3+ years in customer onboarding, operations, or implementation (in SaaS/B2B domains).
Technical Skills: Familiarity with CRM & onboarding tools (HubSpot, Salesforce, Zendesk, etc.). Understanding of API-based platforms or WhatsApp Business API is a plus.
Analytical Ability: Comfortable with data analysis and using metrics to drive process improvement.
Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users.
Ability to manage multiple onboarding projects with precision and meet tight deadlines.

Shift Timing - International (01:00 pm to 10:00 pm)

Enjoy a high-growth, performance-driven work culture with ample learning opportunities.

📌 Operations Executive - Sales (Gurugram)
🏢 AiSensy
📍 Gurugram