Job Description

This Role is expected to provide strategic insights/plans, participate, and contribute to Implementation org level mission critical initiatives. In addition to these basic expectations include designing of goals and objectives, leading a group of Managers to ensure performance and service quality standards are met, provide coaching and feedback and partner engagement.

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ESSENTIAL FUNCTIONS:

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∙ Life/Health → Employee Benefits → Group Benefits → Benefits Administration → Retirement.

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. Leadership and management of the Group team.

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∙ Recognizes and implements operational improvements.

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∙ Partner with leaders to develop a joint action plan for success. Assists in developing strategic direction.

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∙ Oversee planning and execution of plans with the account’s key executives.

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∙ Contribute to the strategic mission and goals by bringing key insights from the Implementation Team to the leadership team.

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∙ Partner with other functions to enable overall success of the implementation.

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∙ Provide coaching, training, and development to leaders of staff to ensure company and department goals and key performance indicators (KPIs) are met.

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∙ The role will help the team with prioritization and focus.

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∙ The role will require ensuring the hiring, training, and retention of team members.

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∙ Build a culture of continuous improvement and innovation.

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∙ Fosters a positive culture that engages employees, encourages innovation,



and supports high performance.

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∙ Manage and execute as per plan key cross functional cross geography organizational initiatives.

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∙ Flexibility to use data driven, process driven, or Creativity based approach to problem solving (or) opportunity identification.

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∙ Support idea generation initiative across the support function

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QUALIFICATIONS:

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∙ A degree in business, economics, Arts etc.

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∙ 18+ years’ experience in customer service, back-office operations or client facing roles in the benefits and Insurance industry.

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∙ Ability to manage multiple priorities.

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∙ Strong leadership skills with the ability and at least 5+years of experience in managing people.

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∙ Proven track record of solving ambiguous and highly complex problems.

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∙ Solid interpersonal and communications skills.

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∙ Ability to understand key drivers of the customer’s business.

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∙ Strong work ethic, conscientiousness, and ability to interface and respond to problems or issues quickly.

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∙ Exceptional critical thinking and attention to detail.

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∙ Ability to thrive in a fast-changing environment.

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∙ Ability to communicate effectively to high level executives as well as frontline employees at customer organizations.

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∙ Experience in a start-up preferred though not required.

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- Shift time: 1:30- 10:30 pm
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- 5 days from office
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📌 Director Operations (Bengaluru)
🏢 Client of Mancer
📍 Bengaluru