Service Desk Agent (India)

Service Desk Agent (India)

04 Sep
|
Tata Consultancy Services
|
India

04 Sep

Tata Consultancy Services

India

Role: Service desk

keywords: Service desk

Desired Experience Range 3 - 6 years

Location of Requirement Chennai

Responsibility Expectations from the role

Answers and responds to inbound calls or electronic requests from end-users regarding products

Creates and documents all support calls from the user community into the service desk tracking software

Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support

Analyses and resolves all application software or hardware incidents and requests from end-users

Ensures to log and tracks incidents and requests from identification through resolution stages

Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete

📌 Service Desk Agent (India)
🏢 Tata Consultancy Services
📍 India

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