The Helpdesk Manager will oversee the operations of
the Helpdesk program at the assigned location, ensuring seamless assistance to
elderly patients and their caregivers. The role involves supervising the
helpdesk team, building partnerships with stakeholders, managing escalations,
and ensuring compliance with organizational policies. The Helpdesk Manager will
also focus on operational efficiency, service quality, and program expansion to
enhance the overall experience of elderly individuals at healthcare facilities.

Key Responsibilities:

1. Operational Management
- Lead and manage day-to-day operations of the programme ,
ensuring effective service delivery.
- Monitor patient flow and allocate resources to maximize
support for elderly individuals.
- Develop and implement processes to streamline helpdesk
functions, including SOP adherence.
- Ensure all helpdesk personnel meet key performance
indicators (KPIs) and deliver exceptional service.

2. Team Leadership
- Supervise and guide the helpdesk team, ensuring their
roles align with program objectives.




- Conduct regular team meetings to discuss goals,
progress, and challenges.
- Organize and facilitate training sessions to improve
staff knowledge and skills in elderly care.
- Handle recruitment, onboarding, and performance
evaluations for helpdesk staff and volunteers.

3. Stakeholder Engagement
- Build and maintain relationships with key stakeholders,
including hospital authorities, government agencies, old age homes, NGOs,
and volunteers.
- Coordinate with the geriatric department and other
hospital units to address patient needs effectively.
- Represent the helpdesk in meetings, seminars, and
events, advocating for elderly care.

4. Patient and Case Management
- Supervise the resolution of elderly patients' issues,
including obtaining doctor appointments, medicine procurement, and
counseling services.
- Oversee case management, including the documentation of
patient details, follow-up actions, and referrals.
- En

📌 Helpdesk Manager (Bengaluru)
🏢 HelpAge India
📍 Bengaluru