Contractor Care Administrative Assistant

Hybrid | Mid-Level | Office Beacon India | Recruitment | Consulting

About the Role

We are looking for a highly organized, responsive, and detail-oriented Contractor Care Administrative Assistant to support contractors throughout their placement lifecycle.

You will serve as a key point of contact for contractors after placement, ensuring timely communication, follow-up, and administrative support throughout their assignment.

The role involves contractor check-ins, timesheet follow-up, contractor queries, payroll onboarding and offboarding, extensions and terminations, CRM management, and coordination with internal teams and external vendors.

The ideal candidate is comfortable communicating with contractors by phone and email, managing multiple requests and deadlines, maintaining accurate records, and working with U.S. time zones.

Key ResponsibilitiesContractor Care & Communication

- Serve as a primary point of contact for contractors after placement.
- Conduct Week 1 follow-ups and introduce yourself as the ongoing contractor-care contact.
- Conduct periodic contractor check-ins approximately every 3–4 weeks.
- Build and maintain professional relationships with contractors.
- Identify contractor concerns and escalate issues appropriately.
- Track open issues and ensure timely follow-up through resolution.

Timesheet & Payroll Support
- Conduct weekly follow-ups for outstanding contractor timesheets.
- Communicate timesheet requirements, deadlines, and processes clearly.
- Respond to general questions regarding InTime timesheets and Employer of Record (EOR) processes.
- Assist contractors with general payroll-related questions.
- Escalate complex payroll or vendor matters through established procedures.
- Maintain accurate records of timesheet and payroll-related queries.

Contractor Onboarding & Offboarding
- Support contractor payroll onboarding and verify information provided by clients.
- Contact contractors by phone to confirm information and ensure requirements are understood.




- Follow up on missing or incomplete onboarding information.
- Maintain accurate contractor information in the CRM.
- Support contractor extensions and terminations.
- Communicate offboarding instructions and timelines.
- Follow up on outstanding equipment, documents, timesheets, and other requirements.
- Coordinate with internal teams to ensure onboarding and offboarding activities are completed accurately and on time.

Contractor Queries & Issue Resolution
- Respond promptly and professionally to contractor questions.
- Provide clear instructions based on established processes.
- Identify issues requiring escalation and route them to the appropriate internal team or external vendor.
- Track outstanding requests and ensure appropriate follow-up.
- Maintain accurate records of communications, actions, escalations, and resolutions.

CRM & Administrative Support
- Maintain accurate and up-to-date contractor records in Itris CRM.
- Record contractor communications, check-ins, status updates, and follow-up actions.
- Maintain documentation related to onboarding, placements, extensions, terminations, and offboarding.
- Handle confidential contractor and client information professionally.
- Support administrative and process-improvement activities as required.

Internal & Vendor Coordination
- Coordinate with Consultants, Support Staff, payroll teams, and other internal stakeholders.
- Work with external vendors regarding payroll, timesheets, EOR, and contractor support matters.
- Ensure significant updates are communicated to the appropriate stakeholders.
- Follow established escalation procedures.
- Help ensure contractor-related issues move efficiently toward resolution.





Must-Have Qualifications
- Previous experience in administrative support, contractor care, recruitment coordination, HR administration, payroll support, customer service, or a similar role
- Strong written and verbal English communication skills
- Comfortable communicating with contractors by phone, email, and other communication channels
- Strong organizational and time-management skills
- Excellent attention to detail and accuracy
- Strong follow-up and task-management skills
- Ability to manage multiple contractors, requests, and deadlines simultaneously
- Experience handling administrative records and maintaining accurate data
- Strong computer skills and ability to learn new systems quickly
- Ability to work independently and take ownership of assigned responsibilities
- Ability to handle confidential and sensitive information professionally
- Ability to work according to U.S. time zones

Preferred Qualifications
- Experience with Itris CRM
- Experience supporting U.S.-based clients or contractors
- Experience supporting LATAM-based contractors
- Experience with Employer of Record (EOR) processes
- Experience with contractor payroll administration or payroll support
- Experience with timesheet management
- Experience in recruitment, staffing, or talent solutions
- Experience coordinating with external payroll or EOR vendors
- Experience supporting contractor onboarding, extensions, and offboarding
- Experience working with distributed or offshore teams

What We're Looking For

We're looking for someone who is:

Organized → Responsive → Detail-Oriented → Strong Communicator → Proactive with Follow-Up → Comfortable with U.S. Time Zones

This is a contractor-care and administrative coordination role, not a pure recruitment or sourcing position.

The successful candidate will be comfortable handling recurring contractor communication, administrative follow-up, timesheet tracking, payroll-related coordination, CRM updates, and issue escalation.

📌 Contractor Care Administrative Assistant | U.S. Contractor Support & Payroll Coordination (Ranchi)
🏢 Office Beacon ASPL
📍 Ranchi