Description
Resource Management Group
Job Summary
We are seeking an experienced Resource Manager with robust expertise in demand pipeline management, capacity planning, and end-to-end staffing across IT Service Delivery & Project Management operations. The role involves managing resource allocation, optimizing bench utilization, and collaborating with cross-functional teams to ensure timely fulfillment of project staffing needs while maintaining operational efficiency.
Preferred Qualifications
- Bachelor’s degree in Engineering or related field
- 6–12 years of experience in Resource Management / PMO / Workforce Planning
- Experience in IT services, especially IT Infrastructur, Cloud, Cyber Security domains

Key Responsibilities
Resource & Workforce Management - Planning & Allocation
- Manage end-to-end resource lifecycle including demand forecasting, capacity planning, staffing, and deployment for incoming and ongoing projects.
- Perform demand-supply analysis and ensure timely fulfillment of project requirements.
- Allocate resources based on skillsets, availability,



and business priorities.
- Ensure optimal bench utilization through internal movement, reskilling, and cross-skilling initiatives
- Track and fulfill resource requests (RRs) across onsite and offshore locations
- Monitor demand-supply gaps and proactively address staffing challenges

Demand Planning & Capacity Optimization
- Validate demand pipelines and forecast workforce requirements
- Align resource allocation with business priorities across IT Infrastructure Projects and Service Delivery operations
- Develop quarterly and long-term workforce strategies in collaboration with leadership

Stakeholder & Vendor Management
- Collaborate with Delivery Managers, Talent Acquisition, and Account Teams for demand fulfillment.
- Act as a primary point of contact for staffing across business units and geographies.
- Partner with leadership to drive workforce planning and revenue maximization.
- Act as SPOC for

📌 Lead/Asst.Manager - RMG (Bengaluru)
🏢 Black Box
📍 Bengaluru