About the Role:

We're looking for a Technical Writer, Operations to own the documentation that keeps our internal teams running smoothly. This role sits at the intersection of process, systems, and people — turning "how we do things here" knowledge into clear SOPs, workflows, and runbook that reduce ramp-up time, cut down on repeat questions, and keep operations consistent as we scale. You'll work closely with technical account management, support, operations, and engineering to document processes end-to-end.

What You'll Do:
- Write and maintain Standard Operating Procedures (SOPs), runbook, and process playbooks for technical account management, support, onboarding, sales, and customer success teams
- Document internal workflows end-to-end, including escalation paths, team hand-offs, and decision points
- Partner with process owners and subject matter experts to capture undocumented tribal knowledge and turn it into repeatable procedures
- Maintain platform and integration documentation supporting internal operations (setup steps, configuration references, troubleshooting guides)




- Audit existing SOPs on a regular cadence to catch outdated steps, process drift, and gaps introduced by product or system changes
- Standardize documentation formats and templates so SOPs are consistent, scalable, and easy to follow under time pressure
- Organize documentation in a central knowledge base or wiki with clear ownership, versioning, and review cycles
- Turn SOPs into structured training material to support recent-hire onboarding
- Work with operations leads to identify where missing or unclear documentation is causing errors, delays, or inconsistent outcomes
- Track documentation health (coverage, staleness, usage) and report gaps to stakeholders

Requirements
Must have:
- 5–10 years of experience in technical writing, process documentation, or operations-focused roles within a SaaS, software, or technology environment
- Demonstrated experience writing SOPs, runbook, or playb

📌 ZR_301 Technical Content Writer, Operations (Chandigarh)
🏢 Priority Idc
📍 Chandigarh