Job Title: Major Incident Management Lead

Job Location: Hinjewadi Phase 1, Pune (WFO)

Experience: 3+Years

Shift: Rotational shift 24*7

Qualification: Any Graduate

Job Description

Futurism is seeking an experienced ITSM & Major Incident Management
skilled with 3+ years of experience in ITSM, Major Incident Management,
Service Operations, or IT Infrastructure Support. The role involves managing
P1/P2 incidents, driving RCA/PIR activities, ensuring SLA compliance,
supporting endpoint operations, and improving service delivery through ITIL
best practices.

Job Responsibilities

* Lead and coordinate P1/P2 Major Incidents and act as the primary SPOC
during critical outages.
* Drive incident resolution, escalations, RCA, and Post Incident Reviews
(PIR).
* Manage Incident, Problem, Change, and Request processes using
ServiceNow/BMC Remedy.
* Monitor SLA compliance and support continuous service improvement
initiatives.




* Manage IT asset lifecycle, inventory, compliance, onboarding, and
offboarding activities.
* Support endpoint management using Intune, SCCM, and Windows Autopilot.
* Collaborate with stakeholders, vendors, and technical teams to ensure
operational excellence.

Skills Required

* ITIL Framework, Incident Management, Problem Management, Change Management
* Major Incident Management (P1/P2) & Escalation Management
* IT Asset Management (ITAM) & Asset Lifecycle Management
* ServiceNow, BMC Remedy
* Microsoft Intune, SCCM, Windows Autopilot
* Nexthink, Active Directory, Windows Server Administration
* SLA Management, Service Operations & Service Delivery
* Strong Stakeholder Management, Communication, and Problem-Solving skills

📌 Major Incident Management Lead (India)
🏢 Praful M- IMS Support
📍 India