Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role Name/Title
Service delivery Manager
Expected start date tentative
Immediate
Rates including mark up
240 K/M
Work Location – pls mention city and preferably office address as well
Pune
͏
Workplace Type: (Remote/Hybrid/Onsite)? If Hybrid, how many days onsite & offsite?
Wipro Hybrid
Years of exp needed
10+
Datacenter (Operation) support delivery manger, must have technical understanding (Wintel, Unix, Storage,
͏
- Team Management
- Team Management
- Clearly define the expectations for the team
- Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Guide the team members in acquiring relevant knowledge and develop their skilled competence
- Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries
- Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the tea
- Track team satisfaction scores and identify initiatives to build engagement within the team
͏
Deliver
No.
Performance Parameter
Measure
1.
Quality Control and Customer satisfaction
- CSAT Score-BU/Account/Portfolio level
- Pr
📌 Account Quality Manager(Contract) (Pune)
🏢 Wipro
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.