The Director of Omnichannel Marketing will lead strategy, consulting, execution, and optimization of omnichannel marketing programs for enterprise / mid-market clients.
He is an active member in customer journey at Krish including business consulting and participating in pre-sales, growing client accounts, growth marketing services, customer journey design, MarTech, AI, analytics, and performance marketing to help clients increase acquisition, retention, customer lifetime value, and profitability.

What You'll Be Doing
Client Consulting
- Act as a trusted advisor to client leadership teams.
- Conduct marketing maturity assessments, marketing strategy workshops, and quarterly business reviews
- Identify recent growth opportunities and support business development, proposals, and solution presentations

Omnichannel Strategy & Growth
- Develop customer-centric omnichannel marketing strategies aligned with client business objectives
- Create annual Growth/GTM roadmaps and marketing transformation plans
- Drive customer acquisition, retention, loyalty,



and revenue growth across digital and offline channels
- Lead customer journey mapping and lifecycle marketing initiatives

Marketing Technology & AI
- Design and optimize customer engagement programs using Email, SMS, WhatsApp, Push Notifications, Loyalty, and Marketing Automation platform for client/brands
- Drive adoption of AI for audience segmentation, predictive marketing, personalization, campaign optimization, and content generation
- Collaborate with Commerce, Data, and AI teams to deliver integrated customer experiences

Data & Analytics
- Define customer segmentation, attribution models, CLTV, RFM analysis, and campaign measurement frameworks.
- Translate customer and marketing data into actionable business insights.
- Build KPI dashboards and performance reporting for clients.

Conversion & Personalization
- Improve website conversion, customer engagement, repeat purchases, and average order value.
- Lead CRO init

📌 Director Omnichannel Marketing (Ahmedabad)
🏢 A Full Service Digital Commerce Agency
📍 Ahmedabad