Job Description – Zonal Collections Manager (Recoveries)
Location-Mumbai
Exp-10-14yrs

Role & responsibilities-

 Lead and oversee Personal Loan collections (digital and non-digital) operations across multiple regions

within the assigned zone, ensuring alignment with organizational objectives.

 Drive strategic recovery efforts for bucket-4 and higher delinquency portfolios, working closely with

Regional Collections Managers (RCMs), Area Collection Managers (ACMs), and vendor partners.

 Own the zonal portfolio performance, focusing on reducing delinquencies, improving recovery rates, and

optimizing receivable management.

 Formulate and implement zone-wide collection strategies, frameworks, and SOPs in coordination with Risk,

Credit, Legal, and Operations teams.

 Monitor and guide regional teams on achieving monthly and quarterly collection targets, ensuring

consistency in execution across locations.

 Act as a strategic partner to business, sales, and credit teams to maintain portfolio health and strengthen

pre-delinquency controls.





 Establish robust governance and compliance mechanisms across all collection activities, ensuring adherence

to regulatory guidelines and internal audit standards.

 Lead the review and performance monitoring of multiple vendor agencies, ensuring cost-efficiency, quality,

and ethical collection practices.

 Identify performance gaps and skill development needs across the collection hierarchy, drive training

interventions and leadership grooming initiatives.

 Design and execute zone-level incentive programs, productivity boosters, and performance contests in line

with business goals.

 Analyse collection trends, regional challenges, and operational bottlenecks to provide data-driven insights

to top management.

 Oversee the legal recovery process at a zonal level, ensuring timely execution of litigation, arbitration, and

settlement procedures for chronic accounts.

 Champion customer-centric resolution models

📌 Incred-Zonal Collections Manager (Mumbai)
🏢 NextHire
📍 Mumbai