Job Description

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Job Title: Senior Sales Manager

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Location: Gurgaon (Work from Office)

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Reporting To: Sales Head

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Department: Sales – Lending

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Education: Bachelor’s degree in business, Finance, or related field.

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Candidate Profile

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- Experience: 8+ years in sales with at least 3–4 years in team management .
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- Industry: Banking, NBFC, Fintech, or Loan Industry (Personal Loans / Business Loans preferred).
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- Team Management: Experience handling large inside sales or Telecalling teams (50+ members) .
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Job Summary

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We are looking for an experienced Senior Sales Manager to lead and manage a large inside sales/telecalling team focused on loan products. The role requires robust leadership capabilities, a deep understanding of credit products, and the ability to drive aggressive sales targets while ensuring compliance and operational efficiency.

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Key Responsibilities

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1. Sales Target Achievement

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- Drive the team to achieve daily, weekly, and monthly sales and disbursement targets .
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- Monitor productivity and ensure consistent improvement in sales performance.
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2. Team Leadership & Performance Management

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- Lead, mentor, and manage a large sales team (50+ members) including supervisors and agents.
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- Conduct regular performance reviews, coaching sessions, and quality monitoring of calls.
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- Provide feedback on sales pitch,



objection handling, tonality, and closing techniques .
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3. Operational Management

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- Manage and optimize key sales KPIs such as conversion rates, average handling time (AHT), and revenue per RM .
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- Ensure smooth functioning of the telecalling / inside sales operations .
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4. Hiring & Team Development

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- Lead recruitment, onboarding, and training of new team members to scale operations.
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- Build a high-performing sales culture through structured training and continuous mentoring.
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5. Sales Strategy & Reporting

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- Analyse sales data, pipeline, and trends to identify improvement opportunities.
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- Prepare performance dashboards and reports for senior management.
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6. Compliance & Process Adherence

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- Ensure all sales activities and loan processes follow internal policies, SOPs, and regulatory guidelines of the Reserve Bank of India .
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7. Market & Competitive Intelligence

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- Track market trends, competitor strategies, and product positioning to refine sales approach.
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Skills:

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- Strong leadership and team management skills
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- Excellent negotiation and communication abilities
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- Strong understanding of credit and financial products
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- Proven track record of achieving sales and disbursement targets
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📌 Sr. Sales Manager: Call centre (Unsecured Business Loan) (Gurugram)
🏢 Indifi
📍 Gurugram